8:12 PM
The news article which I read online dated 6 December 2010 was regarding a customer who was pissed with KFC by their actions. This customer bought a ‘Bargain Deal’ consisting of six-piece chicken, two cups of whipped potato, one cup of coleslaw and three cans of Pepsi from KFC delivery. They came without chilli sauce, spoons and napkins. Hence, this customer called and gave feedback. He requested for these items to be delivered to his house.
However, KFC delivered one big bag consisting of the spoons, chili sauce and napkins. The customer counted it and there were 72 packets of chilli sauce, 31 spoons and 32 napkins. Is KFC trying to be sarcastic or are they really apologetic?
If I were the customer, I believed I would be pissed by their actions. KFC doesn’t even seem apologetic at all! It just seems to be like KFC is not happy with the feedback that they received and they are trying to show their attitude by giving one big bag of chilli, spoons and napkins when I had only ordered a ‘Bargain Deal’. 72 packets! Even with two hands, you won’t even grab until 72 packets of chilli sauce. KFC might be thinking that I’m making a fuss out of it that just because of some chilli and napkins; I called and gave a feedback. However, it may be possible that the customer’s intention is to just give them a reminder so that they would not be so forgetful in the future.
Hence, I feel that there’s a need for KFC to apologize to the customer.
